Return & Exchange Policy
Return & Refund Policy
Return Period
Our return policy lasts 15 days.
If 15 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must:
- Be unused and unworn
- Be in the same condition that you received it
- Include the original packaging and tags (if applicable)
Order Cancellation
You may request to cancel your order within 24 hours after placing the order.
After 24 hours, your order may have already entered the processing stage and cannot be cancelled.
Once your order has been shipped, cancellation requests cannot be accepted.
Order Processing Time
All orders are processed within:
1-3 business days
After your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
How to Request a Return
To start a return, please contact our customer service team first:
Email:
service@gentllove.com
Please include:
- Order number
- Reason for return
- Photos of the product (if applicable)
Do not send items back without contacting us first. Unauthorized returns may not be accepted.
Return Shipping Address
After your return request is approved, we will provide you with the return shipping address.
Please do not send returns to our registered company address.
Returns sent to an unauthorized address may not be processed.
Return Address:1245 Maplewood Ave, Apt 308, Los Angeles, CA 90006, United States
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping fees are non-refundable.
Non-Returnable Items
Several types of goods cannot be returned, including:
- Gift cards
- Used or worn items
- Items without original packaging
- Personalized or customized products
- Items marked as final sale
For hygiene reasons, we do not accept returns of intimate or sanitary goods.
Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5-10 business days.
Please note that your bank or credit card company may require additional processing time.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
We will review your request and provide an appropriate solution.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Email:
service@gentllove.com